I had an experience yesterday at my favorite chain sandwich shop that reminds me of a small business owners #1 advantage.
I requested avocado spread on my sandwhich as I have at many chains of this sandwich shop throughout the country. The sandwich maker said, “I can’t put spreads or extras on this sandwich.”
Well the thing is, I know she can. Because other shops of the same brand have before her. I didn’t want to argue, though. There was a line. And it’s not her fault. She’s just following ‘company policy’.